Refund Policy

50% Deposit on all Website and Video Production products is required at signing unless otherwise agreed upon. Requests for the final portion of payment due on all projects are not made until the project receives final, written approval from the client. Final payment is due within 5 business days once the final invoice is received.

General Refund Policy Guidelines:

Orthopedic Surgeon Directory

The deposit payment specified on your monthly invoice is non-refundable. Refund requests must be made prior to OMG receiving written or verbal authorization or approval of acceptance of services performed. After a proof of your profile has been accepted, no refund is available after launch of approved profile listings for that month. No contract and you may cancel any monthly directory subscription service with a 30 day written notice.

Logo and Graphic Design Services

The deposit payment specified in your contract is non-refundable. Refund requests must be made prior to OMG receiving written or verbal authorization or approval of acceptance of services performed. After a proof has been accepted, no refund is available on logo and graphic services.

Web and Video Development Services

The deposit payment specified in your contract is non-refundable. Requests for refunds, after the deposit payment’s have been achieved, must be presented to OMG in writing. Refund requests must be made prior to OMG receiving written or verbal authorization or approval of acceptance of services performed. In the event that the deposit amount does not fully cover the development time spent on the project (@ $90/hr), and other expenses related to development of the project, then additional payment will be due.

All refund requests must be received in writing. Email, U.S. Postal mail and fax notifications are acceptable. Phone requests will not constitute acceptance of any refund request.

Non-refundable Services:

The following payments are not refundable.

  • Payments made for Monthly Website Hosting
  • Payments made for Website Maintenance
  • Payments made for Monthly Orthopedic Surgeon Directory Listings

How Refunds Are Processed

Unless your contract states otherwise, payments made to OMG by credit card will be refunded to the card that the payment was made with. Cash or Check payments will be refunded by Check only.

Time frame

  • Initial website design to be complete within seven days for client approval.
  • Upon design approval by client, content, patient education, graphics and logo to be implemented within 14 days. Patient education to be provided and approved by Your Practice Online.
  • Final launch of website to be within 30 days of initial design approval and sign off from client.
  • Timeframe could be longer if client does not provide information within this timeframe.

Merchant Services
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